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House Martins Care Limited Number Two Good

All reports

Inspection report

Date of Inspection: 20 August 2013
Date of Publication: 7 September 2013
Inspection Report published 07 September 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 August 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We saw all new staff underwent an induction based on the Skills for Care common induction standards that covered; the role of the health and social care worker, communication and the principles of care. This meant that all staff received an induction which was relevant to their role.

One support worker showed us their training record on line. We saw that they had completed training in relation to administering medication, infection control, and principles of care, dignity in care, effective communication and emergency first aid.

We saw staff meetings were held on a regular basis and we saw the minutes of the most recent meeting. The manager had an agenda and outcomes from the meetings were recorded and displayed in the office.

Formal and informal staff supervision was provided. A supervision chart was displayed in the office showing when supervisions were due. Support staff told us supervision covered; individual training needs, support plan reviews and any concerns they may have.

Staff told us that the manager had a strong presence within the home and was always available to discuss any issues or concerns. We spoke with staff who told us they felt well supported by the manager. Comments included: “We get supervision and appraisal.” “I have done a lot of e-learning I do it whenever I have free time and can do it here or at home.” I enjoy training.” "We are allowed time to complete training." "If there was some training that we particularly wanted to do that was not on the e-learning I could ask and X would help me to access the course."