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House Martins Care Limited Number Two Good

All reports

Inspection report

Date of Inspection: 20 August 2013
Date of Publication: 7 September 2013
Inspection Report published 07 September 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 August 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We looked at the support plans of two people who lived at the home. We saw the support plans were detailed and gave good information about the person’s needs. Support plans were divided into sections and included a health action plan, information about the person’s mental and emotional needs, family and social relationships, lifestyle and culture and living skills.

Support plans gave us information about how each person preferred to spend their days, what activities they enjoyed and their likes and dislikes. We saw people’s preferences in relation to what time they liked to get up and go to bed were recorded. The support plans were held in various files and the manager told us they had a draft copy of a ‘person centred plan’ they intended to use.

We saw risk assessments had been carried out in relation to safety in the community, road safety, safety in the house, behaviours and medical conditions. The risk assessments were reviewed on a regular basis and where necessary amended.

Records showed support staff worked closely with community health care professionals to support people. Support plans contained a record of appointments such as dentists, general practitioner (GP) and hospital visits. Where people had been to stay with relatives this had been recorded in the support plan.

We saw that support staff encouraged people to have a healthy lifestyle. On the day of our inspection people had been out cycling. One person told us they enjoyed going out with the staff. Comments included: “I like living here the staff are nice.” “I can make choices.”

The manager told us that staff turnover was very low. We spent time observing staff interactions and saw staff treated people with respect. All of the five people who lived at House Martins Number One had lived at the home for a long time and were familiar with all of the staff.

We sat in the kitchen area and saw people were helping to prepare the evening meal. We saw people were able to make a drink or something to eat whenever they wanted. We saw that people were involved in deciding what went onto the shopping list and what meals they would prepare the next week. This demonstrated how staff supported people to make lifestyle choices.