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House Martins Care Limited Number Two Good

All reports

Inspection report

Date of Inspection: 21 November 2011
Date of Publication: 19 December 2011
Inspection Report published 19 December 2011 PDF

Overview

Inspection carried out on 21 November 2011

During a routine inspection

During our visit we met a number of people who live at the home. Whilst the majority of residents didn�t make any specific comments about the standards we were inspecting, we saw that they appeared relaxed and happy in their surroundings and clearly got along well with their support staff. We did speak with one resident who was able to tell us that he liked living at the home and liked all of his support staff.

We made contact with a number of residents� families to ask them how they felt about the service provided at House Martin Number Two. Without exception, everyone we spoke with expressed extreme satisfaction with the service provided and spoke very highly of the staff and managers.

Comments we received included;

��We cannot fault them in any way.��

��We are so grateful for the care that (name removed) receives. It helps us greatly knowing that he is safe and well looked after.��

��I will never stop feeling fortunate that we found House Martins. Our son has had a wonderful quality of life in recent years thanks to them.��

People were very pleased with the activities available and felt that this was a particular strength of the service. One parent described how her son had developed a number of new interests and hobbies whilst being supported by House Martins staff.

People told us that they found the staff and managers at the service very approachable and said that they would have no hesitations in contacting them if they had any concerns.