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Archived: Reside at Southwood Inadequate

We are carrying out a review of quality at Reside at Southwood. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 7 August 2012
Date of Publication: 10 September 2012
Inspection Report published 10 September 2012 PDF | 54.25 KB

Overview

Inspection carried out on 7 August 2012

During an inspection in response to concerns

We brought forward a planned inspection of Reside at Southwood because we had received information of concern. At this unannounced inspection we spoke with five members of staff including the operations manager, manager, permanent staff and one agency member of staff. We also spoke with four visiting relatives of people who lived at the home to obtain their views about the service.

The majority of people who live at Southwood Lodge were not able to talk to us about their experiences at the home due to their mental frailty, however we were able to talk to four of their relatives.

During our visit we observed how relaxed and calm the atmosphere in the home was and how people were being given their personal care in a friendly and respectful way.

Staff told us the home had seen many improvements over the last year and staff moral was good. Staff told us they felt well supported by the management team and they receive one to one supervision meetings each month.

One relative we spoke to said the care at Southwood Lodge was “very good”. They told us their relative was “very settled and happy and was always clean and shaved”.

Another relative told us that the home had improved considerably over the last year and the staff were kind and knowledgeable. They told us the staff arranged for the doctor to visit whenever they felt their relative needed further professional support and this gave the relative considerable peace of mind.

Staff told us there was an ongoing problem with water pressure in the home that affected the hot water system, the manager told us the water board were investigating the problem.

People were supported by staff who had been recruited in a safe manner and people said there was always enough staff available to make sure they received the care they needed.