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Archived: Reside at Southwood Inadequate

We are carrying out a review of quality at Reside at Southwood. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 5 September 2013
Date of Publication: 9 October 2013
Inspection Report published 09 October 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 September 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider. We talked with other authorities.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

The manager told us that there was a plan for redecoration of the premises. We were told at the end of the month the communal areas of the lounges, foyer and corridor were to be redecorated.

There was a system to monitor complaints. Complaints were maintained in a log but none had been received since the last inspection in April 2013. We saw that the last complaint received had been responded to within the timescale of the home’s policy.

The manager sent us an audit of accidents. We saw that accidents were monitored so that action could be taken to minimize the risks of similar accidents occurring in the future.

Since the last inspection a new manager had started working at the home. They told us that they were introducing a relatives/residents meeting and that these would be convened every three months.

We found there was a system to monitor care planning. Care plans were reviewed each month to make sure that they were up to date. The manager agreed that a summary care plan would be introduced to provide an overview of each person’s care needs; to assist new members of staff or agency staff employed to work at the home.

The manager told us that they had just recruited seven new staff so that there was less reliance on agency staff at the home. The manager had carried out an audit of staffing needs and staffing levels had been increased by one member of staff each day as a result.

On the day of the inspection the boilers were being serviced and the water system tested to make sure there was no risk from legionnaire’s disease.

The manager forwarded a training matrix to us. This showed that the staff training needs were monitored to make sure that their mandatory training and any specialist training needs were addressed.

The manager forwarded the results of the last survey that had involved residents and their relatives. Generally the results of the survey were very positive and there were no issues that needed addressing.

The home employed a maintenance person who had responsibility for carrying out checks and tests to the fire safety system. We saw that the system was being tested to the required time scales.

The home had a current employer’s liability insurance certificate.

The staff we spoke with told us that they had suitable induction training when they had started working at the home. They also told us that they had good access to training.