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Archived: Reside at Southwood Inadequate

We are carrying out a review of quality at Reside at Southwood. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 5 September 2013
Date of Publication: 9 October 2013
Inspection Report published 09 October 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 September 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider. We talked with other authorities.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

The three people who could provide feedback with whom we spoke, told us that they were happy living at the home. One person told us, “Things have been improving since the new manager has been in post”. All three people told us that staff were respectful towards them and staff always knocked on their door before entering their rooms. One person told us how arrangements had been made for them to receive a visit each week from a vicar to meet their spiritual needs. They told us that the staff always supported them in maintaining their independence.

People told us that a choice of food was offered and that if they did not like what was on the menu an alternative meal would be prepared for them. They told us that the times they wished to get up and go to bed were respected by the staff and that their call bell was answered within a reasonable period of time.

Both relatives we spoke with told us that they were happy with the way their relatives were being cared for. One person told us that they now had peace of mind that their relative was being looked after appropriately, which they had not felt when their relative was at a previous home. The relatives told us that there was always good liaison and when visiting found the staff always respectful to them and their relative.

At this inspection we pathway tracked three people who lived at the home. This involved speaking to the person concerned, observing their care and support and looking at the records maintained on their behalf. Throughout the inspection we observed the staff acted appropriately with people, spoke to them kindly and supported them when they needed assistance. We also saw that people had been involved in the development of their care plan so that they were appropriately supported by the staff.