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Archived: Reside at Southwood Inadequate

We are carrying out a review of quality at Reside at Southwood. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 5 September 2013
Date of Publication: 9 October 2013
Inspection Report published 09 October 2013 PDF


Inspection carried out on 5 September 2013

During a routine inspection

Throughout this inspection we were assisted by the manager and the operations manager for the organisation . We spoke with four members of staff, three people who lived at the home who were able to tell us about their experiences, two relatives and a district nurse who were visiting the home that day. We also spoke with a number of other residents, but owing to a diagnosis of dementia they were not able to tell us about living at the home.

People we spoke with told us they were treated with respect and their privacy and dignity were respected. Throughout the day we observed staff being respectful and supportive with people who lived at the home.

People able to tell us about their experience of the home said that their consent was always sought about how they were cared for. For those people who did not have the capacity to be involved in their care, we saw that mental capacity assessments had been completed. These provided guidance for staff and meant that best interest decisions could be made on people�s behalf.

People�s care and support needs had been assessed and there were up to date care plans in place.

We found there were appropriate arrangements in place with regards to managing people�s medicines.

The provider had systems in place to monitor and assess the quality of service provided.