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Archived: Reside at Southwood Inadequate

We are carrying out a review of quality at Reside at Southwood. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 10 November 2011
Date of Publication: 11 January 2012
Inspection Report published 11 January 2012 PDF


Inspection carried out on 10 November 2011

During an inspection in response to concerns

We carried out a joint inspection of Southwood Lodge with a member of Bournemouth Social Services safeguarding team following receipt of two separate concerns brought to our attention before the inspection. The inspection took place between 7am and 1.30pm.

At this inspection we spoke with six members of staff; both day staff and night staff, as well as fulltime and agency members of staff. We also spoke with the registered provider, the newly appointed operational manager and other members of the management team. We observed the care and interactions between the staff and people living at the home.

We were told that the home was kept warm and that the heating system was adequate, although there was a problem with the heating system in one part of the home. Staff told us that the needs of people living at Southwood Lodge were being met and that increased staffing at peak times of the day had improved things. They told us that they received adequate training in moving and handling and generally things were improving at the home.