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Archived: Mrs Elaine Sandra Ward - 15 Sorrel Drive

Reports


Inspection carried out on 27 February 2012

During a routine inspection

We visited this home on 27 February 2012. We carried out this review to check on the care and welfare of people using this service.

The home is a family based service providing care and support for three people who live within the family environment. Two members of staff and staff from a local agency are used to provide the registered person with additional support when necessary.

During our visit we spoke with two people using the service and two members of staff. The registered person was not available during our visit. We subsequently spoke with the registered person by telephone.

All of the people resident in the home have lived there for a number of years. We saw that the people at home for all or part of our visit were relaxed and comfortable in their surroundings. One person told us that they enjoyed living as part of the family.

We saw that the staff were knowledgeable about peoples care and support needs.

We looked at care plan records and saw that they were detailed and provided comprehensive information about the care and support required by people. We noted that the care plans had not been reviewed within the previous twelve months, however we were able to determine that the information within one plan we looked at was an accurate reflection of the care and support required.

We found that although people had their own daily diaries in place, staff were verbally handing over key and pertinent information between themselves and the registered person which was not being formally recorded anywhere.

We looked at the systems in place for the management of medication. We saw that on the day of our visit the systems in place for managing medication did not place people at unnecessary risk.

We looked at how the service measured the quality of care and support provided. We were told that the service carried out an annual survey to seek the views of the people using the service. We saw the results of the survey undertaken in 2011 which indicated that the people living in the home were happy with the service they were receiving.

We were provided with confirmation that the health, safety and welfare of people living, working and visiting the home was monitored by appropriate checks and measures.

Reports under our old system of regulation (including those from before CQC was created)