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Archived: Mrs Elaine Sandra Ward - 15 Sorrel Drive

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Inspection report

Date of Inspection: 27 February 2012
Date of Publication: 21 March 2012
Inspection Report published 21 March 2012 PDF | 51.01 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 27/02/2012, checked the provider's records, observed how people were being cared for, talked to staff and talked to people who use services.

Our judgement

People using the service benefit from systems that are in place to monitor the quality of the service they receive.

User experience

The people we spoke with during our visit to the home both indicated that they were happy living there.

One person told us that they would speak to the registered person or any of the carers if they felt they needed to raise any issues or concerns.

Other evidence

The registered person told us that they had undertaken a survey with the three people that lived in the home during the last 12 months to find out if they were satisfied with the care and support they were receiving.

We were told that the survey forms had been sent into the relevant day services, so that people could be supported to fill them in by staff that were not involved with providing care and support within the home.

We saw that the survey forms had been provided in a format that was easy for people to understand. We looked at two completed survey forms. They both indicated satisfaction with the levels of service being received.

A member of staff on duty told us that because the home was a family environment, formal meetings were not held for the three people that lived there. Instead people would chat throughout the day and raise anything they wanted to talk about on an informal basis. One person we spoke with told that they enjoyed discussing things with the staff or registered person.

We saw that the home was suitably designed to meet people's individual needs. One person we spoke with told us that there were no restrictions in place regarding the rooms they could use or access to the garden, because she lived in the home as a member of the family.

During our visit we saw that steps were in place to confirm that adequate measures to ensure people's health and safety were maintained. These included records of smoke detector tests, a fire drill procedure and the dating of food packaging once opened. A member of staff on duty told us that formal fridge temperature records were not maintained, but that the temperature of the fridge and freezer were tested regularly to ensure that they were at the required levels.

Following our visit the registered person confirmed that a contract was in place for the regular maintenance and servicing of moving and handling equipment. We were also told that a 'Homesafe' contract for the maintenance of gas appliances, central heating, plumbing and drainage, kitchen white goods and all electrical appliances was in place.