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Inspection report

Date of Inspection: 1 October 2013
Date of Publication: 29 October 2013
Inspection Report published 29 October 2013 PDF | 69.9 KB

Overview

Inspection carried out on 1 October 2013

During a routine inspection

Solutions Action Management (SAM) supplied nurses directly to external organisations to provide care and support to people. Therefore we were unable to speak to anyone using the service. Nurses were managed by senior staff within the setting that they work. The agency itself was not involved in the provision of care or the supervision of the nurses. Therefore it was not possible to assess the quality of care and support provided by nurses employed by the agency. However, the service did seek feedback from the senior staff of the settings in which they placed staff, and the records of these reflected that SAM supplied competent and professional staff who provided a service that met people’s needs.

The service worked with other providers and organisations to ensure that the staff they supplied met people’s needs.

People were provided with information of how they could make complaints and suggestions to improve the service.