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Enstone House Requires improvement

All reports

Inspection report

Date of Inspection: 18 June 2013
Date of Publication: 30 July 2013
Inspection Report published 30 July 2013 PDF

Overview

Inspection carried out on 18 June 2013

During a routine inspection

We spoke with five people who used the service. When asked about consent they all said that care workers asked permission before administering care. One person said �They don�t do anything without asking me first�. Another said �they listen to me, if I say no, they know it means no�.

People told us they were happy at the home. One person told us, �I can�t complain. I�m looked after. We have a bit of humour with the staff. The manager is very good�. Another person told us, �they look after me, it�s nice here�. While one person told us, �I like it here, it�s very nice. I like the carer�s, it�s alright�.

Audits were conducted on peoples� medication on a monthly basis by the deputy manager and the home�s pharmacist conduct a yearly audit of medications. This meant that peoples� medications were stored securely and appropriate systems were in place to ensure medications were kept safe.

People who used the service felt that staff were knowledgeable and received appropriate training. One person told us �staff are lovely, they know what assistance I need�. One told us, �Staff are very good. If you want something, they�ll help. They give as much time as they can�.

The provider conducted care reviews every three months with people and their representatives. These reviews showed that the provider took into consideration peoples� and their representatives views. We saw one person�s family member attended their relative�s review, which was arranged at their convenience.