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Inspection report

Date of Inspection: 21 October 2013
Date of Publication: 16 November 2013
Inspection Report published 16 November 2013 PDF


Inspection carried out on 21 October 2013

During a routine inspection

We looked at the care plans of two people who lived at the home. We found that care and support plans provided detailed personalised information about the care and support people needed, how it should be provided and in a format that the service user could understand. Each person living at the home had a designated key worker. This meant that people were able to build positive and trusting relationships with care staff.

We found that the service took appropriate steps to identify risks of abuse and prevent abuse from happening.

Care workers who administered medicines to people had received suitable training and had been assessed as to their competence. The manager confirmed that only care workers that had completed the assessment to administer medicines did so. Medicines were securely stored and discontinued medicines were disposed of by a pharmacy as described in the home's policy.

As part of the recruitment process we saw that care workers had completed application forms which provided sufficient information to ensure prospective employees were of good character.

There were effective recruitment and selection processes in place. The manager explained to us that care staff were interviewed and that they were subject to Criminal Records Bureau (CRB) or more recently Disclosure and Barring Service (DBS) checks.

We spoke with a general practitioner who told us "I have absolute confidence in the staff here, they are so caring and meet the needs of the residents very well".