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Rowan Court Requires improvement

All reports

Inspection report

Date of Inspection: 10 April 2013
Date of Publication: 17 May 2013
Inspection Report published 17 May 2013 PDF

Overview

Inspection carried out on 10 April 2013

During a routine inspection

Due to the complex needs of people living at Rowan Court and our inability to communicate with them verbally, we were only able to talk with one person to obtain their views about the care they received. They told us they were happy and received good care.

We observed staff were attentive to people's needs and appeared to know them well. Although people did not have capacity to consent to complex care decisions, we observed staff involving people in decisions. For example, asking them what they wanted to eat and drink and what activities they wanted to participate in.

We reviewed people's care records and spoke with a relative of a person living at Rowan Court. The care records we looked at were person centred and provided an accurate and up to date picture of their care needs and how their care needs were to be met. The relative whom we spoke with was very complimentary about the quality of care. They told us, "I can't praise it highly enough".

The staff we spoke with told us they provided good care and received the necessary training and support to enable them to so.