Archived: Woodford Home Care & Support Services

People and the relatives we spoke with confirmed they had been involved in making decisions about the care and support they wanted to receive. One person told us, 'I had an assessment completed and I told them what support I needed, my consent was obtained and I signed my care plan.'

The people we spoke with confirmed their needs were met. One person said, 'The staff are very good and I am very happy with what they do.' Another person told us, 'They provide the support I need them to and they always ask me what I want.'

We found that people where happy with the way their medication was administered. However, improvements were required with the records related to medicines.

We found that procedures were in place to ensure only suitable care workers were recruited.

There was a complaints procedure in place to enable people to share their concerns.

All of the people we spoke with told us they were satisfied with the service they received. People said that staff respected their privacy and dignity, and encouraged them to maintain their independence. One person said 'The staff are very good and I am very happy with what they do'. Another person told us 'They provide all the care and support I need them to and they always ask me what I want'.

People spoken with and their representatives were able to confirm that they knew what their plan of care said and confirmed they had been involved in developing this. This ensures they receive support in a way they prefer.

We found that staff were clear about the action to take should they become aware of an allegation of abuse. This ensures people are safeguarded from harm.

Staff spoken with told us they felt supported by the management team. They confirmed they have regular training opportunities. This ensures staff are able to deliver care to an appropriate standard.

We found that improvements were required to ensure the systems for assessing and monitoring the quality of service provided, were effective and identified shortfalls to enable improvements to be made.