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Inspection report

Date of Inspection: 18 June 2013
Date of Publication: 20 July 2013
Inspection Report published 20 July 2013 PDF | 83.54 KB


Inspection carried out on 18 June 2013

During a routine inspection

Throughout the inspection we spent time with 10 people and invited them to share with us their views and experience of living at the Promenade Care Home.

People told us staff were respectful of their choices. One person said, “I think it is very nice here, you don’t get told to do this or do that. They [staff] ask you what you want to do.” The people we spent time with were aware of their care needs and said staff explained things to them.

People told us there was always plenty of staff about and staff responded quickly if a person needed something. One person said, “The staff are excellent. Some of them have been around for years. There are always plenty of staff to help us.”

Care records informed us that individualised assessments and care plans had been developed for each person and these were reviewed consistently each month.

Arrangements were established for ensuring the environment was clean, safe and well maintained. We found that effective staff recruitment processes were in place.