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Inspection report

Date of Inspection: 18 November 2013
Date of Publication: 17 December 2013
Inspection Report published 17 December 2013 PDF | 77.45 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 November 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We spoke with people and visitors about how well trained they thought the care staff were. Everyone we spoke with felt the care staff were well trained and knew exactly what they were doing. One person said “They look after my relative really well. They seem to really understand their needs and what I like is, they do everything with kind consideration.” Another person said “Nothing is too much trouble. The staff go the extra mile for you.”

We saw staff records which confirmed they had received induction training which included dementia care, safeguarding vulnerable adults, first aid and safe moving and handling. The staff we spoke with said they had received training before they started working in the home caring for people. We saw records and the staff confirmed competency checks were carried out before any specific care and support was provided by them, such as support with medication administration. One person commented “The induction was really good; it gave me a good grounding in caring for people. I just love it.” Others spoke of working in the team and enjoying the informal, as well as formal, support from each other. This meant the provider worked continuously to maintain and improve high standards of care by creating an environment where care staff could do well.

The care staff we spoke with told us they had regular supervisions. The manager told us they worked ‘on the floor’ and this enabled them to support and develop people whilst working with them. Staff said they could ask for support when needed. We were told by one member of staff “The manager is very approachable.” They also confirmed they had annual appraisals and were supported with their personal development. Staff said they could ask for specific training for example in understanding dementia. This showed staff were able to obtain further training which developed their skills when caring for people at Riccall House Care Home. People who lived here and their relatives could be re-assured that care staff were supported to develop and maintain their care skills which helped to make sure people were protected from poor standards of care.