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We are carrying out a review of quality at Riccall House Care Home. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 18 November 2013
Date of Publication: 17 December 2013
Inspection Report published 17 December 2013 PDF | 77.45 KB

Overview

Inspection carried out on 18 November 2013

During a routine inspection

We spoke with people who lived at Riccall House Care Home, their relatives, a visiting GP, two nurses, the management team and other staff members on the day of our inspection. Some people living at the home were unable to tell us about their experiences so we observed them in the communal areas.

We found people looked well cared for and relatives told us they thought people were treated well and their experiences in the home were positive. We observed the care staff being kind and respectful to people.

We looked at people's care records and saw arrangements were in place to identify those people at a greater risk of poor nutrition and dehydration. This was continually monitored. Comments from people who lived in the home included: “The food is very good.”

Medicines were prescribed and given to people appropriately; we saw people were given the right medicine, in the right way and at the right time on the day of our inspection.

Staff we spoke with told us they received training which helped them to deliver care and support safely to people.

The provider had systems in place to identify, assess and manage risks to the health, safety and welfare of people using the service. This meant people who lived and staff who worked there were protected from potential risks to their well-being.