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Inspection report

Date of Inspection: 12 November 2012
Date of Publication: 8 December 2012
Inspection Report published 8 December 2012 PDF | 82.76 KB

Overview

Inspection carried out on 12 November 2012

During a routine inspection

Some people living at the home were not able to tell us how they felt due to their care needs. We were however able to talk to some people who told us they were happy living at Riccall House Care Home. They said they were treated well by the care staff. One person told us,” They always ask me if they can help me.”

Whilst we saw the care plans were person centred we did however find, not all of them had been formally agreed to and we asked the provider to review the process of obtaining consent.

People said they thought everybody was very kind to them. One person told us, “They couldn’t be kinder.” One of the relatives we spoke with said, “It’s the little things they do that make people happy.” We observed the care staff treating everyone with respect. They were unhurried and gentle when supporting people. They sat down and encouraged people to communicate with them.

We spoke with two relatives and one health care professional who were visiting on the day of our inspection. They told us they felt there were always ‘enough staff caring for the people who lived here.’ The care staff we spoke with also confirmed the staffing levels were satisfactory.

We saw the provider had systems in place to assess and monitor the quality of the service provided. This included residents and relatives meetings where people discussed the running of the home and could make suggestions for changes if necessary.