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Archived: Hilldales Residential Care Home Good

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All reports

Inspection report

Date of Inspection: 20 November 2013
Date of Publication: 13 December 2013
Inspection Report published 13 December 2013 PDF


Inspection carried out on 20 November 2013

During an inspection looking at part of the service

We carried out this responsive follow up inspection to check compliance in outcome 21-records. When we inspected as part of our planned schedule of inspections in July 2013, we found some records had not been accurately maintained. We asked the provider to send us an action plan to show us how they intended to be compliant. We received an action plan, which included new formats for audit tools in fire training, fire safety checks, cleaning audits and checking care plans were in place for all new people living at the home.

We spoke with the manager, who is not registered with CQC, with the office manager, senior carer and care staff member. We heard how the new forms had been developed to ensure compliance, and these were sent to the registered provider on a weekly basis for their assurance they were being completed.

We saw fortnightly audits had been completed on fire safety within the home. All staff had received updated training in fire safety in August and all names of staff who attended were recorded.

The senior care staff were completing monthly audit of cleaning work completed and each cleaner had a set routine of areas to be cleaned each day and what was needed weekly.