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Hilldales Residential Care Home Good

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All reports

Inspection report

Date of Inspection: 16 July 2013
Date of Publication: 21 August 2013
Inspection Report published 21 August 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 July 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff and reviewed information sent to us by commissioners of services.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

People we spoke with said staff were ''helpful'' ''kind'' and ''do their best to help.'' One person said there needed to be more staff available but could not say why they had this view, and when asked if staff supported them, we were told the person did not feel they needed any support.

We saw there were usually five care staff each morning shift, including one or two senior care staff. There was also a manager, administrator, two cleaners, two chefs and a maintenance person. In the afternoon, the care staff went down to four, and there were four waking night staff to cover both areas of the building.

We heard that at key times such as caring for someone at end of their life, additional staff were in place to give one to one support. We saw on some days there was an additional member of staff available to facilitate activities and outings for people.

We heard from staff about training and support offered to them. We were told most staff have achieved or were completing a national vocational training qualification in care. The service had also made good use of free distance learning training in mental health, dementia and end of life care. This helped to ensure staff had the right training and so there were enough qualified, skilled and experienced staff to meet people’s needs.