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Archived: Hilldales Residential Care Home Good

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All reports

Inspection report

Date of Inspection: 16 July 2013
Date of Publication: 21 August 2013
Inspection Report published 21 August 2013 PDF


Inspection carried out on 16 July 2013

During a routine inspection

We carried out this planned inspection speaking with eight people who lived at the service and with six staff. We looked at key records including four care plans, daily records and audits and checks in respect of the environment.

People we spoke with gave a varied view of their experience of living at the service. One person told us they were most unhappy. We heard they had been drinking heavily outside of the home and this affected their mental well-being. Most people said they were treated well by staff. Comments included ''You couldn't get a better bunch, most caring and very good.'' Another person told us ''I don't want to be here, but the staff are very good. They are all kind and do their best.''

We saw care and support was well planned and delivered by a staff team who understood the needs of people they cared for. Additional training in mental health, diabetic care, wound care and preventing urinary tract infections had all helped to provide safe and effective care for people.

Systems were in place to review the quality of care provided, but we found some improvements were needed in record keeping.