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Archived: Hilldales Residential Care Home Good

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All reports

Inspection report

Date of Inspection: 16 November 2012
Date of Publication: 22 December 2012
Inspection Report published 22 December 2012 PDF


Inspection carried out on 16 November 2012

During a routine inspection

At this inspection we spoke with nine people in detail about their experience of living at the home. We also spent time observing how staff interacted with people at the home and followed how medication was administered during the lunchtime period.

The expert by experience spent time asking people about how involved they felt in their care and support, as well as checking that people were happy with staffing arrangements, their rooms and the quality of the food they were offered.

We also looked at some key documents, including care plans, risk assessments, contracts and staff recruitment files. We found that most of these were up to date, although some had not been signed and dated.

We saw that people were consulted about the care and support they received and were able to be involved in making choices about how they spend their time and menu planning.

We found that there was a robust recruitment process that helped to protect vulnerable people.