You are here

Archived: Moorlands Home Link Requires improvement

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 24 July 2013
Date of Publication: 16 August 2013
Inspection Report published 16 August 2013 PDF | 64.18 KB

Overview

Inspection carried out on 24 July 2013

During an inspection to make sure that the improvements required had been made

At our last inspection on the 03 December 2012 we found that the provider was not meeting all of the essential standards of quality and safety. We carried out this unannounced inspection to check if improvements had been made to the service provided.

People told us that they were happy with the care provided. One person we spoke with told us, �I am very happy I really appreciate the service�. Another person told us, �It�s an excellent service. The staff are very good, reliable too. I couldn�t manage without them�.

We found that improvements had been made to the information detailed in people�s care records to ensure that staff were given appropriate information and care was planned and delivered in a safe way.

We saw that the provider had up to date policies to ensure that staff had guidance to follow if they felt that a person who used the service was at risk of harm. Staff we spoke with knew the different signs of abuse and their responsibilities to report any concerns.