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Archived: Moorlands Home Link Requires improvement

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Inspection report

Date of Inspection: 3 December 2012
Date of Publication: 25 December 2012
Inspection Report published 25 December 2012 PDF | 84.67 KB


Inspection carried out on 3 December 2012

During a routine inspection

During our inspection we spoke with two people using the service, two staff and the registered manager. Moorlands Homelink provided a bathing service to approximately 20 people a week. These were delivered by two care staff and one senior care staff; a relief worker was also available to cover annual leave.

People using the service told us their privacy and dignity were respected. Comments included, �They always knock and they are all helpful and friendly. I never feel rushed I can take my time.� Another person said, �They let me do what I can for myself and I choose what I would like to wear.�

People told us they received the care and support that met their individual needs and were happy with the staff team that supported them.

We found the registered provider was delivering a service which respected people�s views but the care records required further information to demonstrate the service was delivered in a safe way.

We found policies, procedures and training needed to be improved upon to ensure vulnerable adults were suitably protected.

We looked at the recruitment procedures for staff and found that suitable systems were in place.

The provider had systems in place to check on the quality of the care people received. We saw complaints would be responded to, and the registered provider acted upon information to improve the service.