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The Mary Stevens Hospice Good

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Inspection report

Date of Inspection: 16 January 2013
Date of Publication: 8 March 2013
Inspection Report published 8 March 2013 PDF | 87.57 KB


Inspection carried out on 16 January 2013

During a routine inspection

We spoke with the nominated individual, three nursing staff, two domestic staff, staff who worked in the day hospice providing complementary therapies, and volunteer staff. We visited the ward and the day hospice and spoke with eight people receiving a service.

People told us staff told us the hospice staff treated them with respect, were professional and helped them with many aspects of their daily lives. One person commented how staff explained everything and how they enjoyed the activities and therapies provided.

People told us they were made very comfortable and were fully involved in all decisions about their care and treatment. People told us that staff were supportive and friendly. One person said, "They tell me about the treatments available and they listen to what I want and don’t want, it makes a big difference to how you feel".

We saw the hospice was clean and well maintained. One person commented, "It is very clean, it’s comfortable and not much like a hospital setting. It’s fairly private because we have the curtains around our beds”.

We found that people had their pain relief as they needed it. One person told us, “As soon as I need a new pain relief the nurses sort it out, this is so much quicker than if I was at home”.

People told us they were confident in the abilities of all the staff.