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Inspection report

Date of Inspection: 29 August 2013
Date of Publication: 28 September 2013
Inspection Report published 28 September 2013 PDF

Overview

Inspection carried out on 29 August 2013

During a routine inspection

We talked with people who lived in the home and they said that they were well looked after. They said the staff always asked them how they would like to be assisted. They said staff were always mindful of their privacy and treated them with respect.

People told us that they felt able to raise any issues with the proprietor, the manager or staff should they have any concerns. Staff spoke of their awareness of how to keep people safe from harm. They told us about the training that the home had arranged for them to attend so that they would recognise abuse and how to report it.

People told us that staff were always available when they needed help. They said that the staff were friendly and always acted professionally. One person said, �They take good care of me� and another said, �These staff are lovely�.