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Inspection report

Date of Inspection: 21 January 2013
Date of Publication: 9 February 2013
Inspection Report published 9 February 2013 PDF

Overview

Inspection carried out on 21 January 2013

During a routine inspection

We spoke with six people who lived at Landona House. There were 22 people living at the home on the day of the inspection. We also spoke with the manager, two members of staff, a relative that was visiting and the hairdresser.

People were very satisfied with the way they were looked after and the standard of the service at the home. One person said that, "It's perfect here". A relative told us that the home always had a, "Very good atmosphere".

We saw that people were offered choices about how their care was delivered and how they spent their time. We observed staff being kind and courteous towards people.

Care records were kept securely and generally detailed people's needs and how these were to be met. Staff knew how to find information about each person's care needs in the care plans. Some people were able to remember being asked about how they wanted their care to be provided.

Measures were in place to protect people from the risk of healthcare associated infections.

Recruitment procedures made sure that the people working at the home were suitable.

Systems were in place to make sure that people were safe and could raise any concerns or complaints.