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Scarborough & District Mencap Good

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Inspection report

Date of Inspection: 14 January 2014
Date of Publication: 25 February 2014
Inspection Report published 25 February 2014 PDF

Overview

Inspection carried out on 14 January 2014

During a routine inspection

People told us they had regular meetings to plan how the service should be run and what activities people would like to take part in.

We spoke with several relatives who told us that the manager and staff keep them informed as to what is happening at the centre. One person whose relative received support at home told us �The staff always turn up and they get on really well with X they treat them with respect and encourage them to be independent�. Another person said �The service covers all my relatives needs personally there is nothing I would change�.

We saw that people had a care plan that outlined the care and support they required. The plans were reviewed regularly and involved other agencies, one relative told us �They always attend the multi-disciplinary review of X�s care plan and give positive feedback as to their involvement with Scarborough and District MENCAP�.

People told us that they felt safe when receiving care and if they had any concerns they would report them to the office. Staff told us that if they had any concerns about the people they were supporting then would tell the manager.

We saw staff records and these indicated that people had been thoroughly checked prior to their recruitment. This ensured they were suitable to work with people who may be vulnerable.

There was a complaints procedure in place for people to use if they were not happy with the service. There had been one complaint in the last twelve months, this had been dealt with appropriately. The manager also records any minor issues raised with them to ensure they can keep improving the service.