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Scarborough & District Mencap Good

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Inspection report

Date of Inspection: 23 January 2013
Date of Publication: 27 February 2013
Inspection Report published 27 February 2013 PDF


Inspection carried out on 23 January 2013

During a routine inspection

We spoke with six people who used the service, three members of staff and a family member to help us in reaching a judgement about the care provided. People who used the service told us that staff were good.

We saw that people were encouraged to make day to day decisions for themselves. They were supported to make appropriate decisions when they were not able to do this for themselves. People's individual lifestyles were promoted. A relative said that the staff supported people in a positive way and enabled them to be a part of the local community.

We saw that everyone had a care plan and that staff worked with the same people. This allowed staff to get to know the person they were supporting. Staff helped people with their medication and made a record of when they did this.

Staff were supported to do their job. They had supervision every three months to ensure they had opportunity to identify their training needs. It was also a chance to discuss how they were getting on with the people they were supporting. Staff also had the opportunity to complete training pertinent to their role.

There was a clear complaints policy and we saw evidence that where people had complained the manager had responded appropriately and in a timely manner.