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Archived: Montrose Good

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Inspection report

Date of Inspection: 2 October 2013
Date of Publication: 14 November 2013
Inspection Report published 14 November 2013 PDF

Overview

Inspection carried out on 2 October 2013

During a routine inspection

People told us that they were happy with the care and support they received and the way in which staff supported them. They told us that their views and experiences were taken into account and their decisions were respected. We observed staff speaking to people in a respectful manner.

People had detailed care plans which reflected their needs and choices. We saw that they had been reviewed regularly. People had access to medical support and specialist advice if required. We noted that one visit made by a visiting professional had not been recorded in the person's notes.

Records showed that staff had received the training to do their jobs. Staff we spoke to confirmed that they felt trained and supported to do their jobs.

We found that the home had a medication policy in place. During our visit one medication error was identified. The provider told us the measures that would be taken, which included supervised practice and assessment of competency .

People who used the service had access to a range of activities within the home. People who used the service were observed in a music session on the day of our visit.

Relatives we spoke to said that they were happy with the 'open door policy' and felt that they could approach staff if they had a concern or complaint. We saw that the home's complaint policy had been made accessible. It gave clear guidance on the people that could be contacted with a complaint, both within the organisation and externally.