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Phyllis Tuckwell Hospice Good

All reports

Inspection report

Date of Inspection: 19 November 2013
Date of Publication: 9 January 2014
Inspection Report published 09 January 2014 PDF


Inspection carried out on 19 November 2013

During a routine inspection

During this inspection visit we spend the majority of our time on the wards observing care. We spoke with a number of staff including, housekeepers, nurses, doctors and the registered manager.

Patients and their family members demonstrated a high level of satisfaction with the care provided. One relative told us �This place is wonderful. I can�t imagine anywhere better. X is really well cared for and so are we.� Family members talked about being involved in all aspects of their relatives care. One said. �My family and I have been kept updated with any changes in X�s health. Staff are really kind and considerate and nothing is too much trouble.�

Staff at the hospice worked in collaboration with other providers to ensure that patients received continuity of care. Infection control measures were in place and patients were protected from the risk of infection.

Some of the staff were not properly supported to undertake their roles because the arrangements in place for staff supervision and appraisal were inadequate.