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We are carrying out a review of quality at The Limes. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 30 July 2013
Date of Publication: 3 August 2013
Inspection Report published 03 August 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 July 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

People who lived at The Limes told us the staff were kind and helped them when they needed support and assistance. We observed staff interacting confidently with people, offering support and encouraging people to be independent. People looked clean and well cared for, and staff were confident and courteous in their approach to them.

We found there was enough appropriately qualified, skilled and experienced staff to meet the needs of the people who lived at this home at the time of this inspection. We looked at the staff rotas which showed that during the day there was a minimum of six care staff on duty to care for 28 people in the home. The care staff were supported by the manager, kitchen and domestic staff, and an administrator. At night there were three care staff on duty, with the support of an on -call system if they needed extra assistance of advice. We could see from the rotas that where extra staff were needed for 1:1 care duties or outings into the community, this was arranged in advance.

We spoke with two care staff during this inspection. We found they were knowledgeable about the people they supported and cared for, and were confident about their role in effectively meeting people’s needs in a way that promoted independence.

The staff spoke with us about the training they had completed, and further training that was available to them. Training was provided by an on-line training programme and by face to face training from external trainers. In addition to the company’s mandatory training, there were courses available which were specific to the needs of the people they supported, such as mental health, challenging behaviour and dementia awareness. Some staff had also either achieved, or were working towards National Vocation Qualification (NVQ) certificates at level two, three and five, and diploma qualifications.

We looked at the training records which confirmed staff were attending a wide range of training and had completed competency questionnaires to consolidate their knowledge. The manager told us that where staff had failed to attend their training within the target dates identified on the e learning system, they were prevented from working until this was done.