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Inspection report

Date of Inspection: 30 July 2013
Date of Publication: 3 August 2013
Inspection Report published 03 August 2013 PDF

Overview

Inspection carried out on 30 July 2013

During a routine inspection

When we inspected The Limes on 30 July 2013, we found people who used the service looked well cared for, and were satisfied with the care and support they received. They told us the staff were friendly and helped them when they needed assistance. One person said. "I'm looked after and feel very well."

There was a relaxed atmosphere in the home, and we observed that people were offered support at a level which encouraged independence and assured their individual needs were met. The staff were friendly and courteous in their approach to people and interacted confidently with them. One person said. "They're lovely, it's good fun living here."

We observed the midday meal service and found people were provided with a choice of nutritionally balanced meals. People were assisted at a level that suited them, and the meal time was an unhurried and enjoyable activity for those involved.

We found there were sufficient staff on duty, and those that we spoke with told us they felt well supported. Records we looked at showed us that staff attended a variety of training, which equipped them to understand the needs of the people they cared for and deliver appropriate care.

The provider had clear quality monitoring systems in place which were used effectively to identify any areas of concern, and drive improvements in this home.