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Inspection report

Date of Inspection: 20 November 2012
Date of Publication: 19 December 2012
Inspection Report published 19 December 2012 PDF

Overview

Inspection carried out on 20 November 2012

During a routine inspection

We visited the service on 20 November 2012 and spoke with two people who live at the home and two other people�s relatives. All told us the care they, or their relatives, received met their needs. One person told us, �I�m able to laugh and joke with the staff, but they are direct when they need to be about my [health needs].� A family member told us they were �absolutely thrilled� with the care their relative had received.

During the course of our visit we saw staff providing care and support to people living at the home. They spoke in a calm and respectful way, varying their approach depending on the person they were assisting. The staff gave people time to communicate and did not rush them.

People and their relatives told us that they were involved in decisions about the care provided. They said they were involved in writing and reviewing their care plans and we saw that systems were in place to obtain consent to care being provided.

We found that medicines were stored and administered safely to people who received a service at the home.

We saw evidence that the provider carried out regular surveys of people�s views, and had acted on concerns raised. These actions included the provision of additional training for staff in moving and handling.

Everyone we spoke with told us the Registered Manager was approachable and addressed any issues of concerns quickly.