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Inspection report

Date of Inspection: 11 February 2013
Date of Publication: 31 May 2013
Inspection Report published 31 May 2013 PDF | 90.88 KB

Overview

Inspection carried out on 11 February 2013

During a routine inspection

There were 32 people living in the home on the day of the visit. We spoke to visitors and observed how care was being provided to help us understand the experiences of people using the service. We found that the majority of people's likes and dislikes were recorded in order and influenced the delivery of care.

On the day of the inspection many people were suffering a gastroenteritis type illness and we saw that this was being managed to ensure that people received care, treatment and support that met their needs. Through observation we had concerns that one person did not have their care needs met and we spoke to the manager to ensure this was addressed.

People we spoke with said that they felt safe in the home and that they would "have no problem" to speak to a member of staff if they felt concerned. Staff were knowledgeable on safeguarding matters and recognised that many of the people they cared for were vulnerable and relied on them to protect them.

Care was delivered by sufficient numbers of staff. The records of staff training were incomplete however staff told us that they had received training relevant to peoples care needs.

Systems and procedures were in place to monitor the quality of the care. People’s views were sought through a number of systems.