Archived: Kylemore Care Services Limited

All the people we spoke with told us they had been involved in formulating their care plan.

Individual needs of people were assessed and were continually reviewed, and care plans updated. People experienced care, treatment and support that met their needs

We found that people were protected because the provider had taken reasonable steps to identify the possibility of abuse and prevent it from happening.

We looked at staff recruitment records. All staff files we saw complied with all legal requirements and this showed that care had been taken in appointing these members of staff.

The provider had in place effective systems to assess and monitor the quality of service which sought people's views and changed practice as a consequence where required.

The provider runs a small domiciliary care service that is well established in the Yeovil area. The service is well respected by the users of the service we spoke to. One user of the service we spoke to said 'I have confidence in my carers', whilst another stated 'I am happy with Kylemore and would happily recommend them'. During our visit we found it had a well trained workforce. One member of staff reported 'I have enough time to do my calls and it means I get good job satisfaction' . Whilst another added 'we have good support'. The provider has made a conscious decision to specialise in the provision of personal care. The development of its staff demonstrates the providers aim of providing high quality personal care.