30 January 2014
During a routine inspection
We spoke with four people using the service and one relative. All of the people we spoke with commented positively on the care and support offered by the service. One person said, “I am independent and the staff promote that. All the staff are nice and kind, some are exceptionally good.” Another person said, “I feel at home here and comfortable. Nothing is too much trouble.”
During our visit we found that people were protected from abuse or the risk of harm.
We spoke with four people using the service. All of them told us they felt they and their belongings were safe. One person said, “I feel safe and my belongings are safe.” Another person said. “I feel safe. I have a drawer in my room which I can lock. My belongings are safe.”
There were effective recruitment and selection processes in place.
The provider was listening and responding to people’s complaints and concerns.