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Inspection report

Date of Inspection: 27 September and 8 October 2013
Date of Publication: 6 November 2013
Inspection Report published 06 November 2013 PDF | 74.59 KB

Overview

Inspection carried out on 27 September and 8 October 2013

During a routine inspection

People who used the service told us they had experienced appropriate treatment and care. One person said, “I’m more than happy with the care and couldn’t be happier with the result.” Another person said, “It was a good experience and they put the patient first. They did the right things at the right time.”

People told us they had opportunities to ask questions and these had always been answered. One person said they had requested some additional information and were provided with this promptly. Two people said although they were satisfied with their care and treatment they would have liked to have received more information about their recovery.

The provider had taken steps to provide care and treatment in an environment that was suitably designed and adequately maintained. People we spoke with said they had been comfortable when they received care and treatment. Consultations were always held in private so their confidentiality was maintained.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

The provider had an effective system to monitor the quality of the service people received. One member of staff said, "We always make sure we follow procedure and I have every confidence we are doing everything properly." Another member of staff said, "Patients get good continuity. We have a specialist team who are longstanding.” Staff confirmed regular discussions took place where they talked about care and safety.