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Inspection report

Date of Inspection: 1 December 2011
Date of Publication: 23 December 2011
Inspection Report published 23 December 2011 PDF | 56.09 KB

Overview

Inspection carried out on 1 December 2011

During a routine inspection

On the day of our visit there were no patients attending the clinic. We spoke with three people who had used the service on the telephone and we looked at survey questionnaires that had been completed by people.

People told us they were happy with the service and the treatment they had received. Comments included:

“Very happy, very impressed.”

“Follow up care was exceptional, very good advice and responses to queries.”

“The surgeon was very careful and I was monitored well throughout.”

“Clear instructions were given and an information sheet to take away.”

“The clinic was very clean.”

People said they had been given all the information they needed prior to having their surgery and their consent had been taken properly. They said:

“The surgeon went through everything well, risks, what to expect, what to do after.”

“Explained everything well, very thorough.”

People also spoke highly of the staff. They said:

“Felt comfortable and at ease with all the staff and would have expressed concerns if I hadn’t.”

“Had every confidence in them, great surgeon, felt in good hands.”

The surveys we looked at showed that people felt their expectations were met and the aims of treatment were fulfilled. For example, one person said their aim was to be ‘pain free’ after their surgery and they stated that they were.