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Universal Care - Beaconsfield Inadequate

We are carrying out a review of quality at Universal Care - Beaconsfield. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 4 September 2014
Date of Publication: 20 September 2014
Inspection Report published 20 September 2014 PDF


Inspection carried out on 4 September 2014

During an inspection to make sure that the improvements required had been made

A single inspector carried out this inspection. When we visited the service 24 February 2014 we had concerns how one standard was managed. We set a compliance action for the provider to improve practice.

The provider sent us an action plan which outlined how they intended to become compliant.

We returned to the service on the 4 September 2014 to check if improvements had been made.

Below is a summary of what we found. The summary describes what we observed and the records we looked at.

If you want to see the evidence that supports our summary please read the full report.

This is a summary of what we found:

Is the service effective?

We found the provider had responded to our concerns around staff support. We found staff were now receiving regular supervisions in line with the providers policy. A new training and recruitment manager had been recruited which allowed care managers time to undertake effective supervisions. We were provided with a new training policy which outlined which core training needed to be refreshed and how often. The provider was in the process of undertaking this requirement.

This meant the service was effective.