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Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 7 January 2014
Inspection Report published 07 January 2014 PDF


Inspection carried out on 10 December 2013

During a routine inspection

People told us they were very happy living in Hartland House. Comments included,

�The care here is very good and I am well looked after�.

�I am so happy here and the staff are lovely. Have you tasted the mince pies?�.

�The staff encourage me to do things for myself which I like as I want to remain as independent as possible�.

We saw that people were able to join in meaningful and sociable activities if they wished. Staff were pleasant and polite and we saw that people who used the service and their visitors were treated with respect and dignity.

We found that people�s care and support needs had been assessed and kept under regular review to help ensure people received the care they needed. We saw that people had access to health and social care professionals. The people we spoke with told us they received the help they needed when they needed it and that staff did encourage them to remain as independent as possible.

There were clear policies and procedures in place for medicines handling and storage. Medicines records were up to date and regularly checked to ensure medicines were administered correctly.

We found that all the records pertaining to the operation of the service were in place and up to date with current legislation.