You are here

All reports

Inspection report

Date of Inspection: 13 November 2012
Date of Publication: 11 December 2012
Inspection Report published 11 December 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 November 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Speaking to members of the House Committee and a community nurse visiting the home.

Our judgement

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who used the service and others.

Reasons for our judgement

There was an effective system in operation to assess and monitor the quality of the services that people living at Hartland House received.

We saw that information about the safety and quality of the service was being gathered from different and relevant sources. This included reviewing and updating policies and procedures periodically and using surveys with relatives and the people living there to get their views. People who used the service and their representatives had been asked for their views about their care and treatment and they were acted on. This was done through using the annual satisfaction survey. We saw the results of this year's survey and saw there had been a high level of satisfaction amongst those responding.

Staff meetings were held that gave opportunity for staff to express their views and make suggestions with regards to the provision of care.

A thorough system of regular checks or 'audits' helped the management to identify and manage any gaps in the service provision and any risks. This helped to make sure that a consistent level of service was offered. Members of the House Committee visited monthly to complete their own audit checks on every aspect of the home and this, together with the input from the manager helped to monitor service provision and to provide a focus and management presence throughout the home.