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Inspection report

Date of Inspection: 13 November 2012
Date of Publication: 11 December 2012
Inspection Report published 11 December 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 November 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Speaking to members of the House Committee and a community nurse visiting the home.

Our judgement

People were cared for by staff that were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Everyone we spoke with during our inspection made positive comments about the staff employed at Hartland House. People told us it was a good home and said, “The staff are wonderful, we’re really well cared for.”

We observed that the staff on duty were knowledgeable about the support individuals required and the choices they had made about their care. People were provided with support in a manner which focussed on them as individuals and promoted their independence and rights.

The staff we spoke with told us they had completed a range of training to give them the skills and knowledge to carry out their duties safely. They said they were provided with regular training to ensure their skills were up to date. We looked at the staff training records which showed us that the home provided staff with appropriate training to provide safe care which met individual needs. The service had systems in place to clearly record the training staff members had completed and to identify when they needed to complete updates to training they had already undertaken. This made sure their skills and knowledge were up to date and based on good practice.

Staff received regular one to one supervision meetings with their line manager and annual appraisals were also completed. There was a strong management structure within the home providing good lines of communication, care and support.