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Inspection report

Date of Inspection: 13 November 2012
Date of Publication: 11 December 2012
Inspection Report published 11 December 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 November 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Speaking to members of the House Committee and a community nurse visiting the home.

Our judgement

People experienced care and support that met their needs and protected their rights.

Reasons for our judgement

The people we spoke with during our visit all told us they were really happy with the care and support they received. They were very complimentary about the attitude of the staff and said, "I am happy living here...I have no complaints". One person commented, “I think everything is marvellous.” Another person said, “I get my own clothes back from the laundry beautifully ironed. I see the manager every day sometimes more than once. She is always around to talk to.”

We found that plans for people’s care were centred on each individual person and outlined how they wished to be cared for by staff. We looked at four of the care plans in depth and saw they were written respectfully and in a very person centred way. Likes, dislikes, wants and wishes were recorded and there was good detail for staff to follow. This meant that individual needs were met in a consistent way.

The care plans contained information about the person’s history with relatives being encouraged to provide this background information, about work, family and past interests. This information helped to ensure that their care plan was individualised to the person concerned and took into account their personality and personal preferences.

We saw that visitors were warmly welcomed and they told us they were always made welcome and offered refreshments. We spoke with the care managers who explained that a key worker system was in operation. This meant that each person had a member of staff who took a special interest in them. We were told that the key worker always tried to speak with family members each time they visited. This was to make sure that they had no worries or concerns. This showed that staff respected family relationships and understood the importance of maintaining good communication and family and friendship ties. The key workers also participated in the regular care reviews with the people who lived in the home.

Healthcare needs were met through healthcare professionals and doctors from the two surgeries that visited the home each week. All those living in the home had an up to date nutritional assessment with details of the weights made available to the doctors, dieticians and speech and language therapists. Records are kept of the professional visits and care plans updated accordingly.

We were able to speak to a community nurse who was visiting the home on the day of our visit. She told us that the staff in the home were wonderful and worked really hard to ensure all the needs of the people were met in the most appropriate way.

We spent time walking round the building and were able to speak with people in the communal areas or in their own room. One gentleman told us “I just came to see what it was like and I have decided to stay”. Another person said they came regularly to the home for a holiday and met old friends when they did.