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Inspection report

Date of Inspection: 13 November 2012
Date of Publication: 11 December 2012
Inspection Report published 11 December 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 November 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Speaking to members of the House Committee and a community nurse visiting the home.

Our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We spoke with a number of people and also observed the way staff approached and supported them. We saw that people were treated with dignity and respect. We spoke with some of the people living in the home and they said, “I only came for a short time and it is so nice I decided to stay. One person commented, “I think everything is marvellous. No one comes into my room without knocking first as they say this is my home.”

People spoken with felt that their privacy, dignity and independence were promoted. These values were underpinned by the essential training that staff had received. People spoke very positively of the staff team describing them as, “Helpful and kind.”

All the people we spoke with told us they were happy living at the home and that staff were always kind, polite and respectful. People spoke positively about how they were able to make decisions about their care, spend their time and enjoyed shared interests and social events with others. Staff spoke in a friendly way and there was a relaxed and homely atmosphere.

People told us they knew about their care plans and commented, “My key worker talks to me very often about my care plan". We looked at the care records for four people that included looking at their individual care plans. There was documented evidence to confirm that people had been consulted about their goals and views regarding their care including their health care. This meant that people had been involved in making important decisions about their care and how this was to be provided.

Many of the people who lived in Hartland House were able to care for themselves but they told us the staff were always available to assist them if necessary.