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Inspection report

Date of Inspection: 20 June 2013
Date of Publication: 17 July 2013
Inspection Report published 17 July 2013 PDF

Overview

Inspection carried out on 20 June 2013

During a routine inspection

We used a number of different methods to help us reach a judgement on the quality of the service provision. These included talking with three people who used the service and two visitors to the home. We also spoke with the registered manager, the housekeeper, three care staff , the cook and one of the owners.

We looked at records. These included care plans and information about how the service was managed. We conducted a tour of the building and observed the interactions between the care staff and people residing at the home.

The records we looked at showed that people�s needs had been assessed and appropriate support provided to care for their needs.

We found that people were provided with a choice of suitable and nutritious food and drink in sufficient quantities to meet their individual needs and preferences. One person who lived at the home told us, �The food�s excellent. Can�t fault it and plenty of it.�

We saw that the building was well furnished and in excellent decorative condition. It was well maintained and free of any unpleasant odours.

A visiting healthcare professional said, �It�s fantastic. Improved, improved, improved. I would put my mum in here. Or myself.�

We found that people were cared for in a safe and caring environment and the service was well led and managed.