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Archived: New Forest Homecare

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All reports

Inspection report

Date of Inspection: 26 March 2013
Date of Publication: 22 May 2013
Inspection Report published 22 May 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 March 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

The agency had a copy of the ‘Hampshire Domiciliary Care Association Joint Authority Protocol for Safeguarding Adults in Provider Settings’. There was also a copy of the ‘No Secrets’ guidelines that provided information about how to report concerns. We saw a copy of the ‘Multi-Agency Policy and Guidelines for the Protection of Vulnerable Adults’.

We saw that the agency had policies and procedures about safeguarding that were held in the office and accessible for staff to view. There was a signs of abuse, protection of vulnerable adults and mental health guardianship policies. These had all been reviewed and had dates that they had updated upon them. The agency also had a policy on whistle blowing but this did not have a date upon it. The provider sent us a copy of their policy on the Mental Capacity Act (2005) and the Deprivation of Liberty’s. The copy sent was undated but the provider told us that there was a copy held in the office that had been signed as reviewed.

We were told by the registered manager that the care workers received a handbook when they started working for the agency. We saw a copy of the handbook and it contained information about safeguarding and what to do if they suspected abuse. The care workers we spoke to confirmed that they had received the handbook and knew how to report concerns. One care worker told us “I would raise the alarm to my supervisor and report straight away”.

The provider sent us records that all staff had received training about the contents of the handbook. We were also sent the providers training matrix that confirmed all staff had received training in safeguarding and abuse, whistle blowing and raising concerns. This meant that all staff would have sufficient knowledge to recognise and raise concerns if they occurred.

The registered manager told us that they had not sent any notifications to CQC in the last year. They told us they would contact us by writing to us or by telephone. We told them that they could also contact us on line and showed them where the notification forms were on our website.

The agency had arrangements in place to protect people against the risk of control or restraint. The registered manager told us of an example where the agency had identified that a person may not have had capacity. The person had stopped taking their medications and they had a diagnosis of mental health illness.. The agency contacted the local mental health team who knew this person for advice. The mental health team then accepted the referral. The registered manager told us about best interests meetings we showed us that that they had an understanding of the process. They told us that the agency always checks that a nominated person has stamped and issued power of attorney paperwork before discussing persons’ care needs with them.

The registered manager showed us a copy of stamped power of attorney paperwork for one person receiving services from the agency.