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Inspection report

Date of Inspection: 11 September 2013
Date of Publication: 1 April 2014
Inspection Report published 01 April 2014 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 September 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

There were effective recruitment and selection processes in place.

Staff told us that they had been suitably recruited. They had filled in an application form, had received an interview with set questions and they had references followed up.

We checked the recruitment records for three members of staff. We saw that staff had two suitable references on file which had been received before the person began work. We also saw that staff had been checked with the Disclosure and Barring Service (DBS). DBS checks ensured people were protected from staff who were unsafe to work with vulnerable adults. We saw evidence that staff had a full employment history on their application forms. This showed that the provider had satisfied themselves that staff were suitable to employ in the home.

We saw photographic evidence of identity for all staff to ensure that their claimed identity was genuine.

Staff told us they spent their first few shifts shadowing an experienced member of staff until both they and the manager felt confident they could work unsupervised. This meant that staff were only permitted to work alone with people when their competence to offer appropriate care had been assessed.