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Inspection report

Date of Inspection: 11 September 2013
Date of Publication: 1 April 2014
Inspection Report published 01 April 2014 PDF

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 September 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in cooperation with others.

Reasons for our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in cooperation with others.

We spoke with a visiting mental health professional who told us that the service worked well with them and had handled the transition from the community for their patient in a measured and responsive way. A visitor told us “The home chased information from the hospital and liaised well on discharge.”

We saw that the service prepared a document to accompany any person into hospital or another caring environment so that other services had good information on which to base their care. This included personal identification details, emergency contact arrangements, assessed needs, prescribed medication (including a copy of the Medication Administration Record (MAR)), any medical needs and allergy information.

The senior care staff told us that the home had a protocol for information sharing with other organisations to ensure people received a streamlined service when they transferred to other care facilities.

We saw that the service had procedures for emergencies both for day and night staff and how to contact medical services to ensure people were appropriately cared for at all times according to their needs.